FAQs

How long will my order take to process?

All orders are processed within 3 - 5 business days.

When will I receive my order?

You will normally receive your order within 7 - 21 business days. If for some reason, you haven't received your order within this time frame, please contact us.

What countries do you ship to?

We mainly ship to UK and USA, but can ship to other countries also.  If you would like to buy from our store and you are from the EU, Canada, Australia, New Zealand and other countries, please contact us first before buying.

Can I contact you if I have any questions?

Yes, we are here to help, just contact us here and we will respond as quickly as we can. 

How do I know if my purchase was successful?

When you make a purchase with Bluebells and Beaus, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, please contact us here.

Can I cancel my order? 

Orders may be cancelled 6 hours after your order has been placed, after this stage your order will be in processing. However you may return any unwanted items for a refund, please read our returns policy.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?

We have options available for customers that are not satisfied with their purchase. For more information, read our returns policy.

I've received my order, but the colour looks different than on screen. What can I do?

Different monitors can show colour differences.  We do state if an item shows a difference in colour on the screen, and describe it as best we can. You can email us if you would like to ask any questions before purchasing.

How do I make a complaint?

We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to make a complaint are encouraged to contact us as soon as possible.

How do I request a return?

To request a return, complete the Return Request Form here.

Still have a question we haven't answered? Get in touch here.